Given the impact of COVID-19 and social distancing, delivering an exceptional digital experience for customers (and employees!) has never been more critical. How can you achieve this? By adopting a mobile pool and spa software for your business.
We know what you’re thinking: pen and paper have worked just fine, for so long.
However, the shift to digital is a trend that you can’t ignore, and one that all businesses must prioritize to remain agile in the ever-changing business environment. According to research:
- Two-thirds of CEOs will shift their focus from traditional, offline strategies to more modern digital strategies to improve the customer experience before the end of the year.
- 79% of companies have increased their budgets for digital transformation because of COVID-19.
- 55% of businesses believe they have less than a year before they start to suffer financially and lose market share.
With stiff competition from large and sophisticated online retailers, many brick-and-mortar pool and spa stores need to take their business processes to the next level to remain competitive and deliver unbeatable service.
A mobile pool and spa software is an easy-to-implement approach to achieve this. In this blog, we break down the key benefits of a mobile pool and spa software, from providing better and faster service, working the floor with inventory look-ups, and having instance access to customer history and profiles.
Stay connected from the field to the office
When service technicians go mobile, you’ll equip them with everything they need to operate more efficiently than ever. A mobile pool and spa software is easy to use in the field and a significant time saver back at the office.
You can view all scheduled jobs, along with the customer information including, equipment profile, job notes, directions and pictures on record. With a mobile app you have immediate access to all updates done at the office, and the office is instantly updated with service tech work.
Go green and save time
Eliminate service forms with a mobile app. Record your swimming pool or spa water test results and any visible water problems, and automatically record test readings in the RB customer module.
A mobile pool and spa software can even calculate recommended dosages. Then, add job notes and select from an easy-to-use customized checklist to record the service work performed. Add the parts and chemicals used directly to the Sales Order through your mobile device.
Order parts quickly
Never miss ordering a part needed for a customer. Technicians can place their parts orders on the Wish List from the job site, and they will immediately appear in the software for the purchasing agent.
Enhance customer loyalty through frequent communication
Meet customers where they are — which is on their phone! Mobile reminder emails and notifications to customers will build a connection with them and keep your brand top of mind. With a mobile pool and spa software, you’ll have countless touchpoints with customers, from marketing materials and service reminders to service reports.
Ultimately, you’ll build awareness about your products and services, encourage customers to make purchases, and ultimately stand out from competitors.
Ensure you get paid
Implement mobile shopping and checkout in your swimming pool and spa store. in addition to your POS registers, for a shopping experience that flows seamlessly. To ensure you get paid, use a magnetic stripe reader on your smartphone or tablet and take credit card payments at the job site. You can use a tablet, integrated magnetic stripe reader, and pocket barcode scanner to complete sales transactions, process credit cards and email receipts.
Or, give customers the convenience of securely paying their bills online with a credit card using the online bill pay feature.
Simplify inventory management
Use the Inventory Look Up to check prices, quantities on-hand in all warehouses, and reference all alternate part numbers. Do Physical Inventory in your truck by UPC code to always keep your inventory up-to-date.
Track hours
Pool maintenance crews and service technicians can use the time clock on their mobile device to keep track of their hours. They can communicate with the store and office via mobile interoffice messaging to stay current on price increases, customer calls, internal procedures, and when special order parts arrive.
Use data to make more informed decisions
Mobile management reports keep you connected to your swimming pool and spa business from your smartphone or tablet – anywhere, any time. View charts and figures of your booked and delivered sales, deposit totals, and employee work shifts company wide or per location. Choose to default your mobile app to the reports screen for instant access of your daily snapshot.
Conclusion
The time is now to capitalize on the digital trends that continue to emerge! Customers have come to expect a flawless online experience – one that you can create using a mobile pool and spa software.
Interested in learning about how our software can transform your business? Contact us or schedule a free demo!
