“We have had a long, excellent relationship with the team at RB Control Systems. We have grown with the software and love the improvements they continue to make, like adding text message service reminders. They are always there to answer questions or solve a problem.”
– Tracy Dieselman, President, South Shore Pool Supply
What prompted you to invest in RB’s point of sale software? What were your goals in adopting this software?
We had struggled to find a program that would handle point of sale and service. RB was the perfect solution, adding tools we didn’t even know we were looking for like sales leads and follow-ups.
What was your initial experience like with RB when you first launched the software?
The initial set up was time-consuming, but we jumped right in, creating handouts for our services and getting customer profile information into the program – not just inventory and employees. We’ve used revolving service for years and couldn’t survive without it.
How has RB benefited your business?
RB has helped us control our inventory, make employees more productive, and maintain sales leads for increased income. The handouts we’re able to create keep employees on track and eliminate errors.
Have you tried other point of sale softwares in the past? What makes RB’s software unique?
We originally tried Quickbooks POS, but it only handled the retail side of the business, and none of the service items.
What do your employees have to say about RB’s software?
Our employees feel that RB’s pool and spa service software is very powerful and has many functions. RB’s customer support is fabulous, and they have taken many of our suggestions and incorporated them into the software.
