“RB turned our business around and made it more profitable. We recently sold the company and it was because of implementing the RB software that we were able to sell it at the price we wanted.”
– Connie Fuller, Founder and Former Owner, Brad’s Pool Supply
What prompted you to invest in RB’s point of sale software? What were your goals in adopting this software?
We experienced a significant theft at our retail location – an employee was stealing money by processing fraudulent credit card transactions. After that happened, we wanted to add a layer of protection and get a handle on our inventory. At the time, we were using a paper/pencil system and only did inventory once a year. We implemented the RB software in 2016.
What was your initial experience like with RB when you first launched the software?
I am a kindergarten teacher, so I can teach you how to read, but using Excel spreadsheets, for example, is way over my head! RB was very kind, patient, and easy to work with. They even went as far as working directly with our outsourced IT company to resolve issues.
How has RB benefitted your business (think: employees, customers, bottom line, etc)?
We knew the business value and that it was profitable, but we couldn’t prove it on paper. Because RB syncs with QuickBooks, we could run a report to see daily sales totals, profit margins, etc., in 30 seconds. It did all the work for us, and the reports were right at our fingertips. The RB software streamlined everything.
Have you tried other point of sale softwares in the past? What makes RB’s software unique?
No, we haven’t.
What do your employees have to say about RB’s software?
Our employees loved it. If a customer brought an item for purchase to the counter and it didn’t have a price sticker on it, the employee could still scan the item and the system would bring up the price. It took away the guesswork. It also talks to pool water testing service software, so it pulls over everything a customer was supposed to purchase; the employee checking the customer out can make sure that person picked up what they needed. From an inventory perspective, employees know what they have at all times.
